Omnichannel business platform
PhromChat
Connect LINE OA and Facebook conversations with customer profiles and follow-up tasks in one workspace.
- For
- Business teams & SMEs
- Status
- In development
- My role
- Frontend, backend & systems
Concept illustration · Not a product screenshot
The problem
Customer conversations arrive across different channels. Teams need a shared view of who they are speaking with and which follow-up tasks still need attention.
The product direction
PhromChat connects conversations, customer profiles, and tasks. A conversation can become work assigned to a team member, while remaining linked to the customer. The goal is fewer missed messages and more consistent follow-up; these are goals, not measured outcomes.
My contribution
I’m responsible for the frontend, backend, and systems, connecting the interface with the workflows behind it. PhromChat was previously named One-Connect; both names refer to the same product.
Current scope
Product documentation lists LINE OA and Facebook Page as supported channels, with Inbox, Customers, and Tasks available. Organization management, members, connection settings, and canned replies support the team workflow.
Where it stands
Development continues on AI, Reports, and Workflows. The scope above is based on the project documentation, not a fresh end-to-end verification of every feature. The visual is a concept illustration, not a screenshot of the application.